Acceptable Use Policy

This Acceptable Use Policy (“AUP”) governs all use of the website, platform, AI agents, and services provided by True Mark Consulting, LLC DBA ArcasyaAI (“Arcasya,” “we,” “us,” or “our”) at www.arcasya.ai (collectively, the “Services”). This AUP is incorporated into and forms part of Arcasya’s Terms and Conditions. By accessing or using the Services, you agree to this AUP.

Violations of this policy may result in immediate suspension or termination of your account, without notice or refund, and may be referred to law enforcement where applicable.

1. Purpose

Arcasya exists to help businesses operate smarter through ethical, human-supervised AI automation. This policy exists to protect the integrity of our platform, the safety of our users, the rights of third parties, and the public interest. We take violations seriously and enforce this policy without exception.

2. Who This Policy Applies To

This AUP applies to:

• All registered users and account holders on the Arcasya platform.
• All clients engaged under a consulting, retainer, or custom build agreement.
• Any third party who accesses the Services through a client’s account or integration.
• Developers or administrators who configure, deploy, or operate AI agents through Arcasya infrastructure.

If you are accessing Arcasya on behalf of a business, you are responsible for ensuring that all users within your organization comply with this AUP.

3. Permitted Uses

The Services are intended for lawful, ethical, and business-appropriate purposes, including:

• Automating internal business workflows such as lead management, customer communications, scheduling, and data organization.
• Building and deploying AI agents that assist employees with legitimate business tasks.
• Integrating Arcasya with authorized third-party platforms you have legal rights to access.
• Conducting AI readiness assessments and strategy work for your own business or clients.
• Using Arcasya-generated outputs as drafts or inputs into your own business processes, with appropriate human review.

4. Prohibited Uses — General

You may not use the Services to:

4a. Illegal Activity

• Violate any applicable federal, state, local, or international law or regulation.
• Facilitate fraud, money laundering, tax evasion, or any other financial crime.
• Engage in unauthorized access to computer systems, networks, or databases.
• Distribute, possess, or facilitate the distribution of illegal content, including child sexual abuse material (CSAM).
• Violate export control laws or sanctions administered by OFAC or equivalent authorities.

4b. Harmful or Deceptive Content

• Generate, distribute, or deploy content that is false, defamatory, fraudulent, or designed to deceive consumers or businesses.
• Create deepfakes, synthetic media, or AI-generated impersonations of real individuals without their explicit consent.
• Produce content that constitutes harassment, hate speech, or incitement to violence against any individual or group.
• Generate or distribute disinformation, including fabricated news, fake reviews, or misleading market data.
• Use AI-generated content to misrepresent the nature, capabilities, or pricing of products or services in violation of FTC guidelines.

4c. Privacy Violations

• Collect, process, or use personal data without a valid legal basis or in violation of applicable privacy laws (CCPA, GDPR, HIPAA, etc.).
• Scrape, harvest, or extract personal information from websites, platforms, or databases without explicit authorization from the data controller.
• Use Arcasya agents to conduct surveillance, track individuals without consent, or build unauthorized profiles on private individuals.
• Process protected health information (PHI) through Arcasya without a signed Business Associate Agreement (BAA) in place.

4d. Spam and Unsolicited Communications

• Use AI agents to send unsolicited bulk emails, text messages, social media messages, or other communications (spam).
• Automate outbound communications in violation of the CAN-SPAM Act, TCPA, or equivalent regulations.
• Use Arcasya to operate phishing campaigns, credential harvesting schemes, or social engineering attacks.
• Conduct mass outreach that bypasses opt-in consent requirements for marketing communications.

4e. Platform and Third-Party Abuse

• Circumvent, abuse, or systematically exceed rate limits, usage quotas, or access controls on third-party platforms or APIs.
• Use Arcasya agents to interact with third-party services in violation of those services’ terms of use.
• Automate actions on platforms in ways designed to manipulate rankings, reviews, engagement metrics, or search results.
• Use Arcasya to create fake accounts, sock puppet identities, or artificial social proof on any platform.
• Attempt to probe, scan, or test the vulnerability of Arcasya’s systems or infrastructure without written authorization.

4f. AI Model and Infrastructure Misuse

• Attempt to extract, reverse-engineer, or reproduce the underlying model weights, system prompts, or proprietary logic of Arcasya or its AI model providers.
• Use the Services to generate inputs designed to manipulate, jailbreak, or circumvent the safety measures of Arcasya’s AI models or third-party models (prompt injection attacks).
• Submit inputs containing malware, malicious code, or payloads designed to compromise Arcasya’s infrastructure or other users’ data.
• Use Arcasya’s compute resources to mine cryptocurrency or conduct unauthorized resource-intensive operations.
• Resell or sublicense access to Arcasya’s platform or API without written authorization from Arcasya.

4g. Regulated Industry Violations

• Use Arcasya to provide unlicensed legal, financial, medical, or other professional advice in jurisdictions where such advice requires licensure.
• Deploy AI agents to make autonomous decisions in high-stakes contexts (medical diagnosis, legal filings, financial trades) without required human review and oversight.
• Use the Services in connection with consumer credit decisions, employment screening, or housing determinations in ways that may violate the Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), or other anti-discrimination laws.

5. AI Agent Conduct Standards

Because Arcasya enables AI agents to take automated actions, we hold a higher standard for agent behavior. When configuring, deploying, or operating AI agents through our platform, you must:

• Maintain meaningful human oversight of all agent-executed actions, particularly those that affect third parties, transmit communications, modify data, or trigger financial transactions.
• Configure agents only to access systems, accounts, and data for which you hold valid authorization.
• Disclose to recipients when they are interacting with an AI agent rather than a human, in compliance with applicable law (including FTC guidelines and state-level AI disclosure requirements).
• Not deploy agents in a manner that exploits, manipulates, or psychologically pressures consumers, particularly vulnerable populations.
• Maintain audit logs of agent activity sufficient to investigate and explain actions taken on your behalf.
• Promptly disable any agent that is producing harmful, unintended, or policy-violating outputs upon discovery.

Arcasya’s platform includes built-in human-approval checkpoints for high-impact agent actions. Disabling or circumventing these safeguards for purposes that violate this AUP is itself a violation of this policy.

6. Content Standards

Any content you submit to, generate through, or publish using the Arcasya platform must not:

• Violate intellectual property rights, including copyright, trademark, trade secret, or patent rights of any third party.
• Contain sexually explicit material involving minors under any circumstances.
• Constitute defamation, libel, or malicious falsehood directed at any identifiable individual or organization.
• Promote, glorify, or instruct in violence, terrorism, or self-harm.
• Misrepresent AI-generated content as human-created in contexts where the distinction is material (e.g., academic submissions, legal documents, regulated disclosures).

7. Consequences of Violation

Arcasya reserves the right to take any of the following actions in response to a violation of this AUP, at our sole discretion:

• Issue a formal warning and require remediation.
• Suspend access to specific features or agent capabilities.
• Terminate your account and all associated access, effective immediately and without refund.
• Preserve and disclose records of your activity to law enforcement or regulatory authorities where required or appropriate.
• Pursue civil remedies, including damages, injunctive relief, and recovery of legal fees.

We may act without prior notice when we determine that immediate action is necessary to protect our platform, other users, or the public.

8. Reporting Violations

If you become aware of a use of Arcasya’s Services that violates this AUP — whether by another user, a third party, or through an agent you did not authorize — please report it promptly.

True Mark Consulting, LLC DBA ArcasyaAI
23200 Deming Road, Cicero, Indiana 46034, United States
Email: info@arcasya.ai

Subject line: “AUP Violation Report — [Brief Description]”

We investigate all credible reports and will take appropriate action. Reports made in good faith will be treated confidentially to the extent practicable.

9. Relationship to Other Policies

This AUP supplements and should be read alongside:

• Arcasya Terms and Conditions — governs your overall contractual relationship with Arcasya.
• Arcasya Privacy Policy — governs how personal data is collected, used, and protected.
• Arcasya Cookie Policy — governs use of cookies and tracking technologies.
• Arcasya Security Overview — describes our security architecture and responsible disclosure process.

In the event of a conflict between this AUP and any other Arcasya policy, the more restrictive provision applies.

10. Changes to This Policy

We may update this AUP as our platform evolves, as new use cases emerge, or as applicable laws change. Material updates will be communicated via email or a notice on our platform. Continued use of the Services after an updated AUP is posted constitutes your acceptance of the revised terms. If you disagree with a material change, your remedy is to stop using the Services and cancel your subscription per our Terms and Conditions.

11. Contact

Questions about this policy or whether a specific use case is permitted are welcome. We prefer to clarify expectations before an issue arises.

True Mark Consulting, LLC DBA ArcasyaAI
23200 Deming Road, Cicero, Indiana 46034, United States
Email: info@arcasya.ai

Subject line: “AUP Question — [Topic]”